Returns and Refunds Policy for shop.Smittysebikes.com
Customer Support Commitment
At Smitty’s E-Bikes, your satisfaction is our priority. We are committed to providing high-quality e-bikes and excellent customer service. While we do not offer refunds, we work tirelessly to ensure that any issues are resolved promptly and that you enjoy your bike to the fullest. If you encounter any problems, please reach out to us, and we will do our best to assist you.
Manufacturer Warranty Responsibility
We honor manufacturer warranties from the date of purchase. It is the customer’s responsibility to register their bike with the manufacturer and activate the warranty. Proof of purchase may be required for warranty claims.
For bikes purchased directly through us in Phoenix, Arizona, we ensure the bike is in perfect working order prior to delivery. For online orders, we assist with manufacturer warranty claims within a 7-day inspection window (see below for details).
Customer Responsibilities
Inspecting the Bike
Upon receiving your bike, whether delivered locally or shipped, you are responsible for inspecting it within 7 days. Check for any damages, defects, or missing components. If issues are found, document them with photos and contact us immediately at sales@smittysebikes.com or call us at (602) 320-6094. After the 7-day window, you will need to work directly with the manufacturer for assistance.
Proper Maintenance
Proper maintenance is essential to ensure your bike functions as it should and to avoid accidents. Customers are responsible for:
- Regularly inspecting the bike for wear and tear.
- Keeping tires inflated to the recommended pressure.
- Lubricating the chain and other moving parts as needed.
- Ensuring the brakes and other safety features are in good working order.
Failure to maintain the bike properly may void manufacturer warranties and could result in unsafe riding conditions.
Phoenix, Arizona Customers
For customers located in Phoenix, Arizona, and purchasing a bike directly through us:
- We ensure the bike is in perfect working order prior to delivery.
- If the bike is defective upon delivery, we will work with the manufacturer to address the issue and ensure it is in perfect working condition at no extra cost to you.
- After delivery, we will handle warranty work and seek approval from the manufacturer for brands we are partnered with. Brand partnerships may vary, so please contact us for confirmation.
Online Orders (Shipped Bikes)
For customers ordering online and having the bike shipped:
- We do not offer returns for shipped orders.
- If the bike arrives with broken or defective components, you must notify us within 7 days of delivery. Document the issues with photos and contact us for assistance.
- After the 7-day inspection window, customers must work directly with the manufacturer for any warranty claims or repairs.
Non-Refundable Items
All bike sales are final. We do not offer returns or refunds on bikes or accessories purchased through shop.Smittysebikes.com.
Contact Information
If you have questions or need assistance with warranty claims, defects, or damages, please contact us at:
Phone: (602) 320-6094
Email: sales@smittysebikes.com
